This is supposed to be a real story that happened between the customer of General Motors and its Customer-Care Executive. Read on.....
A complaint was received by the Pontiac Division of General Motors:
'This is the second time I have written to you, and I don't blame you for not answering me, because I sounded crazy, but it is a fact that we have a tradition in our family of Ice-Cream for dessert after dinner each night, but the kind of ice cream varies so, every night, after we've eaten, the whole family votes on which kind of ice cream we should have and I drive down to the store to get it. It's also a fact that I recently purchased a new Pontiac and since then my trips to the store have created a problem.
You see, every time I buy a vanilla ice-cream, when I start back from the store my car won't start. If I get any other kind of ice cream, the car starts just fine. I want you to know I'm serious about this question, no matter how silly it sounds "What is there about a Pontiac that makes it not start when I get vanilla ice cream, and easy to start whenever I get any other kind?"
The Pontiac President was understandably skeptical about the letter, but sent an Engineer to check it out anyway.
The latter was surprised to be greeted by a successful, obviously well educated man in a fine neighborhood. He had arranged to meet the man just after dinner time, so the two hopped into the car and drove to the ice cream store. It was vanilla ice cream that night and, sure enough, after they came back to the car, it wouldn't start. The Engineer returned for three more nights. The first night, they got chocolate. The car started. The second night, he got strawberry. The car started. The third night he ordered vanilla. The car failed to start.
The latter was surprised to be greeted by a successful, obviously well educated man in a fine neighborhood. He had arranged to meet the man just after dinner time, so the two hopped into the car and drove to the ice cream store. It was vanilla ice cream that night and, sure enough, after they came back to the car, it wouldn't start. The Engineer returned for three more nights. The first night, they got chocolate. The car started. The second night, he got strawberry. The car started. The third night he ordered vanilla. The car failed to start.
Now the engineer, being a logical man, refused to believe that this man's car was allergic to vanilla ice cream. He arranged, therefore, to continue his visits for as long as it took to solve the problem. And toward this end he began to take notes: He jotted down all sorts of data: time of day, type of gas uses, time to drive back and forth etc. In a short time, he had a clue: the man took less time to buy vanilla than any other flavor. Why? The answer was in the layout of the store. Vanilla, being the most popular flavor, was in a separate case at the front of the store for quick pickup. All the other flavors were kept in the back of the store at a different counter where it took considerably longer to check out the flavor.
Now, the question for the Engineer was why the car wouldn't start when it took less time. Eureka - Time was now the problem - not the vanilla ice cream!!!! The engineer quickly came up with the answer: "vapor lock".
It was happening every night; but the extra time taken to get the other flavors allowed the engine to cool down sufficiently to start. When the man got vanilla, the engine was still too hot for the vapor lock to dissipate.
Now, the question for the Engineer was why the car wouldn't start when it took less time. Eureka - Time was now the problem - not the vanilla ice cream!!!! The engineer quickly came up with the answer: "vapor lock".
It was happening every night; but the extra time taken to get the other flavors allowed the engine to cool down sufficiently to start. When the man got vanilla, the engine was still too hot for the vapor lock to dissipate.
Even crazy looking problems are sometimes real and all problems seem to be simple only when we find the solution, with cool thinking.
Don't just say it is "IMPOSSIBLE" without putting a sincere effort....
Observe the word "IMPOSSIBLE" carefully....
Looking closer you will see, "I'M POSSIBLE"
Posts
11 comments:
If this would have happened in Pakistan the president would have said
"hehehehehehe" and would have thrown this letter of customer in the trash bin.
But think if the car's were really allergic to cold, pollen,flowers and potatos. it would have been an adventure keeping the cars.
:)
the cars in the harry potter world are like that...they feel and talk and throw u out if they don't like u..imran...u would be car less in the wizarding world :p
Pakistan kay laug buhat achay hain jinab..the letter be well intended..balkay nahee...the cars would be manufactured in such a high class manner and the engine would be subject to all tests, that such a situation would never arise. PAKISTAN ZINDABAAD!!!!
*well attended
first of all apologies if i have hurt some one's feelings.
Hmmmm .... i put my self in the place of president :). That would have been my reaction if i was the president.
and also there are black sheep in every cattle unfortunately we more than normal.
If every one was a good person how could you judge that without having black sheep.hmmmm?
:) lets hope u don't become the president of a car company then :p
black sheep are there but lets not make them the standard, rite dude?
kehtay hain one bad fish spoils the lake, but i believe that one pure fish can purify the lake :)
and let me warn you, i am the last person on the planet who will party to negative talk abt my pakistan
hmmmmmmmm
This makes me a black sheep no? :(
I am not talking against Pakistan.
I am proud of Pak and I love it and i am quite expressive about it. and also I am not saying this just for the sake of saying i really do.
So even if I say such things this doesn't mean that I am against Pakistan or I don't like Pakistan.
and also if one has to tell that he was kidding or joking the pleasure of that thing gets spoiled. :(
i am hurt ...
:(
o no no
u got me wrong
u r the sheep that will save the herd :)
nopsie...had you been anti-pak you wouldn't have defended yourself..rather you would have continued to say Pakistan may yeh buraye hai, aur woh burayee hai..u know how ppl start critisizing and speak ill and go on and on and on which u didn't..
this somewhat proves ur loyalty to the country
and hence mainay bola you are the sheep that will save the herd...baqee taqreer on patriotrism I will ask zahida ho give to u when u meet her:)
btw there is no harm in pinpointing flaws in the nations..it all depends kay app kiss neyat say baat samnay la rahay ho.
u wearing the pakland batch? most of us here are :)gift one to zahida from my side :)
Post a Comment